Ricarda Raemy



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Ricarda Raemy E-commerce trend indicator 2019 – what makes Swiss customers tick

The customer is king – listening closely to customer wishes and needs is indispensable if you want to make it in the fiercely contested world of online retail. In a recent survey, more than 10,000 Swiss citizens listed a range of factors leading to a positive shopping experience, as well the benefits and disadvantages of buying online.

Ricarda Raemy – Customer Insights Specialist (CIS), Post CH Ltd

Your added value in terms of trade

Trends and needs in online shopping will be presented and debated. For the first time, developments can also be tracked over time.

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An enthusiastic market researcher, design thinker and customer experience manager

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Language: German

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